Your rights and our duties
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Vitamias and the clinicians, nurses, and partner offices who provide care through the platform operate as an organized health care arrangement for purposes of this Notice. We are required by law to maintain the privacy of your protected health information ("PHI"), to give you this Notice of our legal duties and privacy practices, and to follow the terms of the Notice currently in effect.
How we may use and disclose your PHI without your authorization
- Treatment: to provide, coordinate, and manage your care — for example, sharing your screening answers with the nurse performing your infusion or the clinician reviewing your order.
- Payment: to bill and collect for services, including verifying coverage and processing your card.
- Health care operations: quality review, clinical supervision, credentialing, training, audits, and business management.
- As required by law: including reporting suspected abuse, neglect, or domestic violence, and responding to court orders, subpoenas, and lawful government requests.
- Public health and safety: reporting communicable disease, adverse events, and product recalls, and preventing a serious and imminent threat to health or safety.
- Health oversight, licensing boards, coroners, medical examiners, organ procurement, workers' compensation, and specialized government functions, as permitted by law.
Uses that always require your written authorization
- Most uses and disclosures of psychotherapy notes.
- Marketing communications that involve your PHI, and any disclosure that constitutes a sale of PHI.
- Any other purpose not described in this Notice.
Your rights regarding your PHI
- Inspect and copy: you may request access to your medical and billing records, including an electronic copy, normally within 30 days. A reasonable, cost-based fee may apply to copies.
- Amend: you may ask us to correct information you believe is incorrect or incomplete. We may deny the request, in which case we will explain why in writing and you may submit a statement of disagreement.
- Accounting of disclosures: you may request a list of certain disclosures we made of your PHI.
- Request restrictions: you may ask us to limit what we use or disclose. We are not required to agree, except that we must agree to withhold information from a health plan for a service you paid for entirely out of pocket.
- Confidential communications: you may ask us to contact you at an alternative address or by an alternative means, and we will accommodate reasonable requests.
- Paper copy: you may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
- Choose someone to act for you: a personal representative with legal authority may exercise these rights on your behalf.
- Breach notification: you will be notified if a breach compromises the privacy or security of your unsecured PHI.
How to file a complaint
If you believe your privacy rights have been violated, you may file a written complaint with our Privacy Officer at Vitamias, Inc., Attn: Privacy Officer, 1 Wellness Way, Suite 200, Los Angeles, CA 90015 — privacy@vitamias.health. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue SW, Washington, D.C. 20201, by calling 1-877-696-6775, or at hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.
Changes to this Notice
We may change this Notice and apply the revised terms to all PHI we maintain. The current Notice is always posted on this page with its effective date, and we will make a copy available to you on request.